Wednesday, November 27, 2019

Unit Typography free essay sample

Assignment Instructions Unit: 9 Instructions: This weeks assignment consists of watching a scenario about Sandwich Blitz, Inc. and answering questions regarding the use of new technology as a means of improving communication between employees and customers. Sandwich Blitz, Inc. has a great problem an increase in the number of customers! Employees have been consistently reporting that they are overwhelmed by the volume of customers and management has noticed that the number of reported errors in customer orders has increased. Dalman and Lei have decided to adopt an e-customer order system that will allow customers to input their own orders. This would address the issue of employees being overwhelmed by the increased pace of the workplace. Dalman and Lei will first communicate their decision to the managers who report to them in an e-mail communication. They are aware of how important it is to exhibit professionalism and business etiquette in constructing an e-mail message to the managers. We will write a custom essay sample on Unit Typography or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page It is important for Dalman and Lei to gain the support of the managers since they will have key roles in leading this change at the store level. Referring to Kotter’s Eight Steps to Leading Change from the text, describe what management must do to lead this change in technology to automated customer service by creating an e-mail message (type it in a Word document) from Dalman and Lei to Sandwich Blitz’s middle management, addressing how they intend to implement each of the steps in the change process. Be sure to construct your message in a clear and professional manner. The goal of this communication is to inform the managers of what is required to lead this change and to gain their support in its implementation at the store level. Student Checklist: 1. Clearly identify the problem that Dalman and Lei are faced with 2. In a Word document, compose an e-mail message from Dalman and Lei to Sandwich Blitz’s middle management, explaining the steps necessary to manage this new technology change. Copyright Kaplan University Assignment Instructions Unit: 9 Submit Assignment to the Dropbox Draft your Assignment paper at least one full double-spaced page in length, using size 12 Times New Roman type font in MS Word format. Be sure your paper is well written in paragraph form, with correct spelling, grammar, and punctuation. Be sure to name your file according to the Kaplan filenaming convention. For additional help submitting to the Dropbox, please see the Dropbox Guide under Academic Tools. Grading Rubric Unit 9 Grading Rubric 50% Possible Points 22. 5 Analysis and Critical Thinking: Responses demonstrated critical thinking and analysis and exhibited application of information. 30% 13. 5 Spelling, Grammar, Format: Clear business writing. Spelling and grammar are acceptable. Formatting follows instructions. Total 20% 9 100% 45 Content, Focus, Use of Text and Research: ? Clearly identified the problem that Dalman and Lei are faced with in the scenario ? Percentage Specifically identified and addressed each of the 8 steps necessary to manage this change. Copyright Kaplan University

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